Privacy Policy

We have 2 simple principles that guide how we approach privacy and security of user information across all of our services:

  1. Your data belongs to you.

  2. We will be responsible stewards of the data you entrust us with.

These principles are reflected in our detailed Privacy Policy:

 

User Information

You can try some of the Synaptor products without providing any identifying information at all.  When you do sign up for Synaptor services, we collect information such as your e-mail address and billing information.

This information is used solely for identification inside the services (distinguishing your account from others) and to provide you with technical support.

For your protection, we do not store your complete billing information on our servers. We partner with a secure payment gateway to provide a safe, secure payment process. Your details are passed to the third party using a secure connection and are stored in compliance with PCI Level 1, the highest PCI compliance level.

 

Cookies

A cookie is a small amount of data which often includes an anonymous unique identifier that is sent to your browser from a web site’s computers and is stored on your computer’s hard drive.

We use cookies to uniquely identify your browser and user preferences while logged in. We use non-permanent cookies that eventually expire, after which you will be required to log in to use the services again.

 

Data Storage

We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Synaptor services. Although Synaptor owns the code, databases, and all rights to our products, you retain all rights to your data. We will provide utilities to allow you to export your data.

The technical processing and transmission of the Synaptor services, including your content, may involve transmission over various networks, and changes to adapt to the technical requirements of connecting networks or devices.

We take appropriate physical, electronic, and other security measures to help safeguard your information from unauthorized access, alteration, or disclosure.

 

Security

Synaptor services are hosted by external third party hosting providers. We select hosting providers based on their ability to ensure reliability and security. All data transactions within our web modules are secured by a 256-bit SSL certificate.


 

Disclosure

We may disclose personally identifiable information under special circumstances, such as to comply with subpoenas, warrants, other valid legal processes, or when your actions violate our Terms of Service. In addition, we may disclose certain information to our service providers, such as credit-card payment processors, performing services on our behalf. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

 

Changes to this Privacy Policy

We reserve the right to update this policy at any time without prior notice. The current version of this policy will always be available via our website.

 

Contact Us

If you have any questions regarding this Privacy Policy, please contact us through email at info@synaptor.com.au.

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